FUTURE

Virtual People

The Impact of New Technology on Human Resources

09/04/00

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Table of Contents

FUTUREWISEpersonal and corporate survival

The future will not be more of the same ...… they need to be ready

Eat or be Eaten !Living until the next merger or joint action

“Stuck in the 19th century”

“That’s SO last century”“You’re stuck in a late 20th century time-warp”

Vision – Changes People“Once you have seen something you can never un-see it”

Human Resources – Big Issues

Don’t believe market research

Attackers and defenders (Foster)

Attackers / Defenders

Attackers / Defenders

Virtual Trading? - Virtual Exchange?

Death of National Stock Exchanges

Technology and People

1. Does technology help profits?

Technology = lower costs

Technology = job losses

Technology means lower margins

New Technology - may mean only 6 month lead – good or bad news

Good news: making decisions at 2x normalBad news: every step forward = 3 steps back

1 business year = 7 net years -Move at 10x normal speed to catch up

New technology can damage image

2. The truth about new techno-marketsand human behaviour a) Retail

Reasons people buy on net

Speed: MP3 overtakes sex on net - 4 million web music track downloads a day – most illegal CD copies….

Huge e-commerce decline

Cyber Tax Haven

Zero Business Chain

My son is 10 years old

“Do we HAVE to go shopping ?”

“I’ll do it on the net!”

“Selling on the net is FUN”

2. The truth about new techno-markets and human behaviour b) Business to Business

Global Management

Mazda MX - 5 car

Ford and General Motors

3. Work in a virtual world

Information Overload?Higher risk of serious mistakes

Information UnderloadValue locked inside his head

Speech recognition already 98% accurate at 140 words per minute -

Computers change very slowly….

….Compared to mobile phones

Techno -Redundancy

The End of Internet

Telecom will merge fully

Direct Marketing on Digital TV

BT - Office moves from buildings to human bodies

An injectable computer

Management @ speed of light

Future ManagementThought exchange @ the speed of light

Brain to BrainShared emotion @ the speed of light

What will be the effect on people ?

Work / Home – integrationWe need to rethink how we organise people and where they work

Happy homes = productive people

Life too short to spend in airports $200,000 a year – 6 weeks at 33,500ft

15 million in America already work from home using networks

In a global operation across 25 countries what is the point of going to work?

Up to ten participants from ten locations – life size around desk

Use technology to “get a life”

Client gets global advice

Travel and telephone / conferencing should be same budget - COMMUNICATION

Empire Style Tribalism

Virtual Companies

The more virtual we are, the more relationships are important – High tech, High touch

Deep Human Needs

The search for experience

Problem of MotivationCost of staff turnover

Surviving Rapid Change

Building a Better World

The real challenge to management in the next decade will be enable people to change fast enough for new technology and new valuesEither we take hold of the future or the future will take hold of us

Author: Dr Patrick Dixon

Email: patrickdixon@globalchange.com

Home Page: http://www.globalchange.com

Other information:
Dr Patrick Dixon - for MCE Nice - Multimedia presentation on impact of new technology on human resources - copyright Dr Patrick Dixon 2000